Return & Exchange Policy
At Ainy Scents, we stand behind the quality of our products and want you to be completely satisfied with your purchase.
✅ Satisfaction Guarantee
If you're not pleased with your order, you may request a return or exchange within 14 days of receiving your product.
🔁 Exchange Eligibility
- Products must be mostly unused (at least 90% of the content remaining).
- Returns and exchanges are processed within 3 to 5 working days after we receive your request.
- To begin, please WhatsApp us with your order number and reason.
🚚 Delivery Charges
- Original delivery charges are non-refundable.
- Customers are responsible for return/exchange shipping costs.
- In cases of damage or leakage, we will cover all delivery costs for replacement.
❌ No Returns or Exchanges on Sale Items
Please note that sale items are not eligible for return or exchange.
📲 Need Help?
To initiate a return or exchange, simply WhatsApp us — we’re here to help!